Administrative / Customer Support

Pittsburgh, PA

Job ID: Req-3456 Industry: Professional Services Pay Rate: Negotiable

An established company within the logistics industry, located west of Pittsburgh, is seeking several Administrative / Customer Support Analysts.


  • Will be responsible for processing domestic and international shipment information received from customers using the proprietary software.
  • Will be required to gather, enter and maintain logistics information received via email and fax into proprietary software, i.e. service contracts, rules/charges, algorithms, commodity descriptions, and rates.
  • Review shipment documentation to identify or interpret data to be entered into proprietary web-enabled software application.
  • Process and authorize updates per regulations.
  • Monitor work queue and organize work load to facilitate the timely submission of data to Customs.
  • Monitor work queue to ensure shipments’ acceptance by regulatory authorities.
  • Interact with customers via phone or email to resolve issues and/or questions that arise; assist customers with regulatory issues.
  • Monitor work queue and contact customs brokers based on the shipments’ estimated time of arrival.
  • Handle other administrative tasks within the department as needed.


  • AS or BS Degree in Business, Logistics, Mathematics or related field required
  • 1-2 years of related administrative and customer support experience required
  • Computer literacy and strong skills in Microsoft Word, Excel and Outlook
  • Excellent math skills for calculations
  • Knowledge of world geography preferred
  • Good analytical, clerical, and organization skills
  • Good verbal and written communication skills
  • Must display attention to detail

Hours: Monday-Friday, 8:00am-5:30pm, plus possible weekends and holidays

JH Technical Services

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