Customer Service (Manufacturing)

Canonsburg, PA

Job ID: Req-3484 Industry: Professional Services Pay Rate: Negotiable

An established manufacturing company, located south of Pittsburgh, is seeking a Customer Service Representative.

Responsibilities:

  • Complete the Order Entry process beginning when the order or change order is assigned to the responsible individual.
  • Guide customer issues through the organization from start to finish, owning issues until they are completed.
  • Field customer calls and general inquiries and handle accordingly.
  • Respond to customer delivery date requests with input from Customer Service Planner as necessary.
  • Expedite, ship and invoice assigned orders.
  • Work with manufacturing to prioritize shipments to meet customer needs.
  • Enter customer feedback into appropriate QA system.
  • Be the customer advocate to ensure customer requests are responded to appropriately and ensure that customers are satisfied with responses.
  • Utilize Company CRM software to document activities associated with appropriate opportunities.
  • Complete product technical data sheets for purpose of order entry.
  • Enter sales and change orders into computer system.

Qualifications:

  • HS Diploma and/or AS Degree and a minimum of 2 years of proven customer service experience within an engineering or manufacturing environment
  • Ability to understand customer specifications, blueprints, and/or schematics
  • Proficiency with MS Office, Word and Excel
  • Familiarity with CRM systems and practices
  • Ability to multi-task, prioritize, and manage time effectively
  • Highly detail oriented with a critical degree of accuracy regarding data entry and analysis
  • Strong written and oral communication skills

 

Hours: Monday-Friday, 8:00am-4:30pm

JH Technical Services


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