Help Desk / Product Support

Robinson Township, PA

Job ID: Req-3445 Industry: Information Technology Pay Rate: Negotiable

An established engineering and manufacturing company, located west of Pittsburgh, is seeking an entry-level Help Desk Associate to assist with product support.

Responsibilities:

  • Provide excellent customer service over the phone, and face to face during on-site work.
  • Will work in a Product Support / Help Desk environment and will have the ability, through hardware and software, to troubleshoot problems in the office while the product is operating in the field.
  • Will troubleshoot, maintain, configure, and install both hardware and software.
  • Multi-task when working with multiple pieces of equipment or accounts simultaneously.
  • Able to apply problem solving skills when troubleshooting new pieces of hardware and software.

Qualifications:

  • AS Degree in a related IT field required; any related help desk experience would be a plus
  • Linux knowledge and/or experience is required
  • Willingness to learn Company’s products
  • Must present self well, in a professional image, and have strong communication skills
  • Must have own transportation and valid driver’s license
  • Willingness to travel as needed to local customer sites (approximately 10%)

 

 

Shifts: Monday-Friday, 7:00am-3:00pm and/or 3:00pm-11:00pm (rotating or steady), plus possible OT and weekends

JH Technical Services


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