Customer Service

Carnegie, PA

Job ID: Req-3604 Industry: Manufacturing Pay Rate: Negotiable

A specialized engineering and manufacturing firm, located just south of Pittsburgh, is seeking a temporary Customer Service Representative.


  • Will serve as the primary customer contact and coordinator for all orders.
  • Will work closely with customers, distributors, the shipping department, and fellow employees to ensure excellent customer service is provided.
  • Act as liaison between the Company and/or Outside Sales/Account Managers and customers.
  • Liaise with internal departments and occasionally suppliers regarding equipment and product availability, prices and delivery dates.
  • Will handle incoming phone and e-mail inquiries to generate new and maintain current business.
  • Balance incoming and outgoing calls, order entry and internal and external customer service.
  • Receive and respond to sales inquiries from new and existing customers.
  • Enter and process new sales orders and revisions to current orders, confirm price is valid, and send product samples.
  • Track and trace shipments ensuring orders are successfully delivered, working with shipping and the traffic manager when necessary.
  • Perform administrative duties appropriate to the activities of the unit.


  • HS Diploma and/or AS Degree and a minimum of 2 years of order entry and customer service experience within a manufacturing environment
  • Must have excellent customer service skills
  • Must be proficient with Microsoft Office software
  • Must have ERP software experience; Microsoft Dynamics NAV is preferred
  • Excellent verbal and written communication skills
  • Strong analytical and technical skills
  • Strong organizational skills

Hours: Monday-Friday, 8:00am-4:30pm

JH Technical Services

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