Customer Service Representative

Bridgeville, PA

Industry: Professional Services Job Number: Req-4097 Pay Rate: Negotiable

Job Description

A growing company within the eyewear industry, located just south of Pittsburgh, PA, is seeking Customer Service Representatives.

Responsibilities:

  • Will provide pre- and post-sales support to customers through phone, email, text, live chat, and social media channels.
  • Assist with online ordering, make suggestions for frame recommendations, provide insight on how to adapt to new glasses, address prescription questions, etc.
  • Manage and maintain stellar customer relationships.
  • Problem solve and provide creative input inspired by customer interactions.
  • Utilize multiple software programs and electronic tools to resolve customer inquiries

Job Requirements

Qualifications:

  • HS Diploma and/or AS Degree required
  • Minimum of 1 year of customer service or retail sales experience
  • Desire to prepare for and pass the opticianry board exam, which serves as the first growth benchmark in the company, or have already obtained your ABO opticianry certification
  • Good computer skills
  • Must have strong verbal and written communication skills
  • Captivatingly fun, yet professional personality
  • Ability to work in a team environment
  • Willingness to learn and grow with the company

Hours: Monday-Friday, 9:00am-5:00pm, 11:00am-7:00pm, or 1:00pm-9:00pm (must be flexible to work OT and occasionally from home)

Meet Your Recruiter

JH Technical Services

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