Customer Support Specialist (Manufacturing / Production)

McMurray, PA

Job ID: Req-3663 Industry: Manufacturing Pay Rate: Negotiable

A global supplier of specialty components, located south of Pittsburgh, is seeking a Customer Support Specialist (Manufacturing / Production).

Responsibilities:

  • Service customers’ needs and generate sales by building successful, long-term client relationships. This position will serve as point of contact for all customer account management matters.
  • Enter and maintain all customer purchase orders and information in electronic Document Control
  • Provide product status feedback to customers on weekly basis, including daily advanced shipping notice
  • Respond to customer Requests for Quotation
  • Communicate with outside services to establish delivery dates consistent with customer requirements
  • Forecast and track key account metrics (e.g. quarterly sales and annual forecasts)
  • Responsible for ensuring compliance to customer orders and initiating contract review if necessary
  • Resolve customer issues and concerns via phone, email, social media, or in person
  • Prepare account status reports and clearly communicate the progress of monthly/quarterly initiatives to internal and external managers
  • Work closely with management team to stay updated on product information

Qualifications:

  • AS Degree required, BS Degree preferred, along with 2 to 3 years of related inside sales / customer support experience within a manufacturing, production or related environment.
  • Proficient in Word, Excel, Outlook and PowerPoint
  • Prior experience utilizing ERP system, preferably Syteline
  • Excellent verbal and written communication skills
  • Ability to deliver effective presentations
  • Hours: Mon-Friday 7:30am – 4pm

JH Technical Services

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