Inside Sales Team Lead

Robinson Township, PA

Industry: Manufacturing Job Number: Req-3886 Pay Rate: Negotiable

An established manufacturing company, located west of Pittsburgh, is seeking an Inside Sales Team Lead.

Responsibilities:

  • Oversee and provide direction to the Inside Sales team (currently 2), reporting activities to Marketing Director, while also assisting the retail automotive sales division.
  • Daily supervision of the inside sales department; help investigate and resolve issues within the department including but not limited to: quotes, order processing, shipping questions, and time management.
  • Maintain CRM information for all retail automotive (RAM) sales opportunities including current stages, dates tasks are due, and tasks completed.
  • Manage factory phone calls from prospects or dealers, requesting quotes for RAM projects.
  • Distribute weekly reports to regional sales managers.
  • Follow each order through the process from order entry, shipment, receipt and follow-up.
  • Coordinate ship dates with site contacts.
  • Coordinate contractor paperwork / contracts.
  • Other duties as assigned by management.

Qualifications:

  • BS Degree in Business, or related field and 3 years of experience as a team leader within an inside industrial sales and/or customer service environment
  • Must have experience working for an engineering and/or manufacturing company
  • Experience within contractor business environment and contract administration a plus
  • Has a mechanical aptitude and able to apply product knowledge for quoting
  • Proficiency with Microsoft Office, i.e. Excel and Word
  • Experience with Salesforce CRM, or comparable CRM system
  • Previous experience with SAP is preferred
  • Willingness to learn Company product line
  • Must have excellent customer service and communication skills
  • Positive attitude, well-rounded with ability to work in fast-paced, group environment

Hours: Monday-Friday, 8:30am-5:00pm

JH Technical Services

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