Network Account Engineer

Pittsburgh, PA

Industry: Information Technology Job Number: Req-3775 Pay Rate: Negotiable

A well-established IT managed services firm, located in downtown Pittsburgh, is seeking a Network Account Engineer.

Responsibilities:

  • Conduct computer/network diagnostics onsite and remotely to investigate and resolve problems by providing technical assistance and support
  • Troubleshoot and resolve systems related issues in real time to minimize operational down time
  • Internal network and server management and service
  • Cloud services provisioning and management
  • Remote Access management and service
  • Set up and install computer equipment, cables, operating systems, and other software
  • Spyware and virus prevention and removal
  • Train end users in proper use of hardware and software
  • Configure, maintain, monitor, and back up of servers and appliances
  • Perform and/or oversee software and application development, installation, and upgrades
  • Communicate with customers to solve problems, design infrastructure, assist with growth planning, and provide best practice analysis
  • Communicate with vendors and 3rd parties to ensure completion of tasks in a timely manner and to customer's satisfaction
  • Approximately 40-50% travel throughout the tri-state area; could vary from week to week

Qualifications:

 

  • Associates Degree in IT-related field and 3-5 years’ experience in a similar position required
  • Experience with Microsoft Server OS and desktop systems is required
  • Customer-service oriented with excellent communication skills
  • Ability to work in a fast-paced deadline oriented environment
  • A registered vehicle and a valid Driver's License is required for occasional trips to client sites (mileage/tolls/parking reimbursed)
  • Excellent benefits and competitive salary + bonus offered; free parking downtown

Hours: Monday-Friday, 8:00am – 5:00pm, with rotating on-call schedule

JH Technical Services

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