Product Support Specialist

Cheswick, PA

Industry: Manufacturing Job Number: Req-3933 Pay Rate: Negotiable

Job Description

An industrial manufacturing company, located near Harmar, PA, is seeking a Product Support Specialist.

Responsibilities:

  • Assist customers, contractors, and end-users with technical support for products in the field via telephone and email.
  • Will perform troubleshooting procedures and recommend possible courses of corrective action.
  • Assist with the procurement and shipment of replacement parts when needed.
  • Perform quality assurance tests on completed units as well as incoming and outgoing parts.
  • Work with Vendors on returning parts for evaluation and/or credit.
  • Provide on-site technical support of products.

Job Requirements

Qualifications:

  • AS Degree in technical field preferred along with at least 2 years of related product support experience
  • Must have strong electrical knowledge, including circuitry; will be required to learn technical specifications for each of the Company’s products
  • Excellent communication skills are required; must be comfortable speaking with all levels of callers and have the ability to guide them through troubleshooting over the telephone
  • Must have good computer skills
  • Must be energetic and motivated
  • Minimal domestic travel required for start-ups, support and training

Hours: Monday-Friday, 8:30am-5:00pm

Meet Your Recruiter

JH Technical Services

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