Service Desk Administrator

Monroeville, PA

Job ID: Req-3571 Industry: Information Technology Pay Rate: Negotiable

An established IT consulting company, located near Monroeville, PA, is seeking a Service Desk Administrator.


  • Responsible for providing proactive and reactive remote service and support to our clients, via telephone, email and remote control.
  • Support duties include, but are not limited to, the following:
    • Responding to monitoring alerts, such as: failed backups, low disk space; stopped services; offline machines; unexpected restarts; virus issues; and disk errors.
    • Installing, managing, configuring and troubleshooting software on servers, desktops and laptops.
    • Installing, managing, configuring and troubleshooting software on servers.
    • Managing, configuring and troubleshooting firewall security appliances.
    • User account maintenance, including: adding new user accounts; setting-up new user desktop profiles and mail profiles; deleting user accounts; and resetting passwords.
    • Computer setup, including: staging new computers, installing software, setting-up user profiles, migrating profiles and data.
    • Providing support to business end-users for help with various issues, such as: installing, configuring, upgrading and troubleshooting application software (from Microsoft and 3rd party Line of Business vendors); password resets; local network connectivity; internet connectivity; virus removal; remote access; setup of printers; setup of smartphones.
    • Providing additional support to: fellow Service Desk Consultants working at our office; our Field Network Consultants working onsite at client offices; our Project Consultants implementing server and network upgrades and projects.


  • AS or BS Degree in a Technical field and a minimum of 5 years’ experience supporting a variety of Microsoft networks for small and mid-sized businesses.
  • Prior Helpdesk experience in a Managed Services Provider (MSP) environment and prior IT consulting experience is desired and is a very strong plus.
  • Training and hands-on experience with the following general technologies are required: Network administration; User account administration; Computer account administration; Security and permissions; Group Policies; File-level backup software and disk image-level backup software; Network-based antivirus solutions; Anti-spam software; Firewall security appliances; Remote access (VPNs, RDP, OWA, smartphones).
  • Training and hands-on experience with Microsoft Windows Server 2012/2008 and Windows 10/8/7/XP operating systems are required.
  • Training and hands-on experience with the following specific technologies is desired and very helpful: DELL and HP Servers; DELL and HP desktops and laptops; Microsoft Small Business Server 2008 and 2011; Exchange Server 2007, 2010 and 2013; Microsoft Terminal Services; VMware vSphere and Microsoft Hyper-V; Symantec Backup Exec and Backup Exec System Recovery; Storagecraft Shadow Protect and Image Manager; Bitdefender antivirus; APC PowerChute Business Edition and PowerChute Network Shutdown; McAfee email filtering, email encryption and email archiving services; SonicWALL firewall security appliances; Microsoft Office 365 and Hosted Exchange.
  • The Microsoft MCSA: Windows Server 2012 and MCSA: Windows 8 or 10 certifications are the desired Microsoft technical certifications for this position. Other certifications that are helpful include the following: CompTIA A+ and Network+; Microsoft certifications (MCSA: Windows Server 2008, MCSA: Windows 7); VMware Certified Associate (VCA) or Professional (VCP); Certified SonicWALL Security Administrator (CSSA).
  • Basic typing skills and basic telephone skills.
  • Ability to read, write and speak English fluently.
  • Strong oral and written communication skills.
  • Strong problem solving skills.
  • Experience with N-able remote monitoring and management software and ConnectWise PSA software is a plus.
  • Limited local travel to clients may be expected.

Hours: Monday-Friday, 7:00am-6:00pm (will be on call one week every 4 months, 9:00am-9:00pm)

JH Technical Services

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