Technical Support Specialist

Pittsburgh, PA

Job ID: Req - 3680 Industry: Information Technology Pay Rate: Negotiable

A well-established technical services firm, located in downtown Pittsburgh, is seeking a Technical Support Specialist.

Responsibilities:

  • First line of support for customers
  • Conduct computer diagnostics onsite and remotely to investigate and resolve problems by providing technical assistance and support
  • Troubleshoot & resolve systems related issues in real time to minimize operational down time
  • Set up and install computer equipment, cables, operating systems, and other software
  • Update security programs
  • Spyware & virus prevention and removal
  • Train users in proper use of hardware & software
  • Configure, maintain, monitor, and back up of servers & appliances
  • Perform and/or oversee software and application development, installation, and upgrades
  • Internal network and server management
  • Communicate with customers to solve problems, design infrastructure, assist with growth planning, and provide best practice analysis
  • Communicate with vendors and 3rd parties to ensure completion of tasks in a timely manner and to customer's satisfaction

Qualifications:

  • Associates Degree in Computer/IT field is required along with 1-3 years experience in a similar position
  • Customer service oriented with good communication skills
  • Experience with Microsoft Server OS and Exchange
  • Ability to work in a fast paced deadline oriented environment
  • Free parking downtown; Excellent benefits and competitive salary + bonus offered
  • Hours: Mon-Fri 8am – 5pm

JH Technical Services

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