Technical Support Specialist

Pittsburgh, PA

Industry: Information Technology Job Number: Req-3878 Pay Rate: Negotiable

A well-established IT managed services firm, located in downtown Pittsburgh, is seeking a Technical Support Specialist.

Responsibilities:

  • Will be the first line of support for customers
  • Conduct computer diagnostics onsite and remotely to investigate and resolve problems by providing technical assistance and support
  • Troubleshoot & resolve systems related issues in real time to minimize operational down time
  • Set up and install computer equipment, cables, operating systems, and other software
  • Update security programs
  • Spyware & virus prevention and removal
  • Train users in proper use of hardware & software
  • Configure, maintain, monitor, and back up of servers & appliances
  • Perform and/or oversee software and application development, installation, and upgrades
  • Internal network and server management
  • Communicate with customers to solve problems, design infrastructure, assist with growth planning, and provide best practice analysis
  • Communicate with vendors and 3rd parties to ensure completion of tasks in a timely manner and to customer's satisfaction
  • Minimal travel to client sites locally

Qualifications:

  • Associates Degree in Computer/IT field is required along with 1-2 years’ experience in a similar position
  • Customer service oriented with good communication skills
  • Experience with Microsoft Server OS and Exchange
  • Ability to work in a fast-paced, deadline-oriented environment
  • Ability to lift up to 75 lbs.
  • Valid driver’s license and reliable vehicle required

Hours: Monday-Friday, 8:00am-5:00pm

JH Technical Services

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