Technical Support Specialist

Pittsburgh, PA

Industry: Information Technology Job Number: Req-4030 Pay Rate: Negotiable

Job Description

A well-established IT managed services firm, located in downtown Pittsburgh, is seeking a Technical Support Specialist.


  • Will provide technical support to customers via phone, remote or onsite
  • Conduct computer diagnostics onsite and remotely to investigate and resolve problems by providing technical assistance and support
  • Troubleshoot and resolve systems related issues in real time to minimize operational down time
  • Set up and install computer equipment, cables, operating systems, and other software and hardware
  • Train users in proper use of software and hardware
  • Configure, maintain, monitor, and back up of servers & appliances
  • Internal network and server management
  • Update security programs
  • Spyware & virus prevention and removal
  • Work with ticketing, time and billing systems efficiently and accurately
  • Communicate with customers to solve problems and provide best practice analysis
  • Communicate with vendors and 3rd parties to ensure completion of tasks in a timely manner and to customer's satisfaction
  • Minimal travel to client sites locally

Job Requirements


  • Associates Degree in Computer/IT field is required along with 1-2 years’ experience in a similar position
  • Technology experience with Microsoft Server 2008+, Microsoft Exchange 2010+, firewall and networking configuration, Office 365 administration, ConnectWise Suite, Autotask, Datto, Cisco Meraki, and Microsoft Azure
  • Customer service oriented with good communication skills
  • Ability to work in a fast-paced, deadline-oriented environment
  • Ability to lift up to 75 lbs.
  • Valid driver’s license and reliable vehicle required

Hours: Monday-Friday, 8:00am-5:00pm

Meet Your Recruiter

JH Technical Services

Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.