Telecommunications Engineer (Avaya)

Washington, PA

Industry: Information Technology Job Number: Req-3708 Pay Rate: Negotiable

An established telecommunications company, located south of Pittsburgh, PA, is seeking an experienced Telecommunications Engineer.


  • Responsible for proficient performance of all phases of Avaya Communication Manager and peripheral pre-cut and post-cut installations.
  • Professionally complete installations and servicing of communications systems daily.
  • Will perform moves, additions and changes on Avaya Communication Manager systems.
  • Interface with customers, both onsite and remote, and lead engineers on jobs.
  • Recommend solutions to both the sales team and customers.
  • Design, manipulate and implement software and hardware solutions.
  • Perform station routing, troubleshooting, testing, repair and preventative maintenance of system / station equipment.
  • Accurately complete all necessary inputs to company paperwork and software systems.


  • AS or BS Degree in related technical field and a minimum of 2-5 years of telephone/PBX and computer hardware/software installation, MAC, convergence, and service experience
  • Must have experience with Avaya PBX, Avaya Communication Manager, Aura Messaging, Call Center, Session Manager, and System Manager
  • Must have a strong understanding of wiring, networking, telephones and trunking associated with the traditional and converged telephone systems, including H323 and SIP
  • Must have field experience installing IP-based systems and a working knowledge of SIP
  • Must be able to perform local and remote software changes and repair procedures using appropriate technical documentation
  • Avaya Definity experience and certification on Communications Manager preferred
  • Obtain and maintain professional industry certifications
  • Position will be servicing customers within the tri-state area (40-50% travel) or remote support; must have valid driver’s license

Hours: Monday-Friday, 8:00am-5:00pm (subject to change)

JH Technical Services

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