Desktop Support Technician

Robinson Township, PA

Industry: Information Technology Job Number: Req-4348 Pay Rate: Negotiable

Job Description

An established logistics services company, located just west of Pittsburgh, PA, is seeking a Tier 1 Desktop Support Technician.


  • Will be responsible for providing end-user technical support and managing day-to-day support tickets.
  • Receive and accurately prioritize and resolve all support requests in a timely manner using the Company’s toolsets.
  • Perform post-resolution follow-up to ensure reported incidents have been successfully resolved.
  • Ability to train end users to avoid recurring issues.
  • Configure user accounts, provision laptop and desktop hardware, set up workspaces.
  • Maintain frequent positive communication with peers and IT teams to maintain awareness of issues or changing processes/standards.
  • Continually add and update knowledge base as support requirements evolve.
  • Minimal travel to local offices will be required.

Job Requirements


  • Associates Degree in Information Technology, Networking, or related IT field desired
  • Minimum of 2 years of experience with Microsoft Office Suite products, Google Workspace products, Dell Laptop and Desktop hardware, Active Directory, RMMs, Windows 7-11, Windows Server 2016-22, remote control technologies such as Microsoft Remote Desktop, Terminal Emulation programs
  • Ability to handle multiple tasks with changing priorities and capable of handling frequent interruptions positively
  • Ability to ask questions to gain a clear understanding of technical issues to determine the most appropriate urgency and course of action
  • Strong analytical, prioritizing, interpersonal, problem-solving skills
  • Demonstrated collaborative skills and ability to work well within a team
  • Strong verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Self-motivated with critical attention to detail

Hours: Monday-Friday, 8:00am-5:00pm, plus possible OT

Meet Your Recruiter

JH Technical Services

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