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Desktop Support Technician
Robinson Township, PA US
2023-02-28 2023-05-29 Industry: Information Technology Job Number: Req-4348 Pay Rate: Negotiable
An established logistics services company, located just west of Pittsburgh, PA, is seeking a Tier 1 Desktop Support Technician.
- Will be responsible for providing end-user technical support and managing day-to-day support tickets.
- Receive and accurately prioritize and resolve all support requests in a timely manner using the Company’s toolsets.
- Perform post-resolution follow-up to ensure reported incidents have been successfully resolved.
- Ability to train end users to avoid recurring issues.
- Configure user accounts, provision laptop and desktop hardware, set up workspaces.
- Maintain frequent positive communication with peers and IT teams to maintain awareness of issues or changing processes/standards.
- Continually add and update knowledge base as support requirements evolve.
- Minimal travel to local offices will be required.
- Associates Degree in Information Technology, Networking, or related IT field desired
- Minimum of 2 years of experience with Microsoft Office Suite products, Google Workspace products, Dell Laptop and Desktop hardware, Active Directory, RMMs, Windows 7-11, Windows Server 2016-22, remote control technologies such as Microsoft Remote Desktop, Terminal Emulation programs
- Ability to handle multiple tasks with changing priorities and capable of handling frequent interruptions positively
- Ability to ask questions to gain a clear understanding of technical issues to determine the most appropriate urgency and course of action
- Strong analytical, prioritizing, interpersonal, problem-solving skills
- Demonstrated collaborative skills and ability to work well within a team
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment
- Self-motivated with critical attention to detail
Hours: Monday-Friday, 8:00am-5:00pm, plus possible OT