Desktop Support Technician

An established logistics services company, located just west of Pittsburgh, PA, is seeking a Tier 1 Desktop Support Technician.

Responsibilities:

• Will be responsible for providing end-user technical support and managing day-to-day support tickets.
• Receive and accurately prioritize and resolve all support requests in a timely manner using the Company’s toolsets.
• Perform post-resolution follow-up to ensure reported incidents have been successfully resolved.
• Ability to train end users to avoid recurring issues.
• Configure user accounts, provision laptop and desktop hardware, set up workspaces.
• Maintain frequent positive communication with peers and IT teams to maintain awareness of issues or changing processes/standards.
• Continually add and update knowledge base as support requirements evolve.
• Minimal travel to local offices will be required.

Qualifications:

• Associates Degree in Information Technology, Networking, or related IT field desired
• Minimum of 2 years of experience with Microsoft Office Suite products, Google Workspace products, Dell Laptop and Desktop hardware, Active Directory, RMMs, Windows 7-11, Windows Server 2016-22, remote control technologies such as Microsoft Remote Desktop, Terminal Emulation programs
• Ability to handle multiple tasks with changing priorities and capable of handling frequent interruptions positively
• Ability to ask questions to gain a clear understanding of technical issues to determine the most appropriate urgency and course of action
• Strong analytical, prioritizing, interpersonal, problem-solving skills
• Demonstrated collaborative skills and ability to work well within a team
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment
• Self-motivated with critical attention to detail

Hours: Monday-Friday, 8:00am-5:00pm, plus possible OT