Network Account Engineer

Pittsburgh, PA

Industry: Information Technology Job Number: Req-4188 Pay Rate: Negotiable

Job Description

A well-established IT managed services firm, located in downtown Pittsburgh, PA, is seeking a Network Account Engineer.

Responsibilities:

  • Conduct computer/network diagnostics onsite and remotely to investigate and resolve problems by providing technical assistance and support
  • Perform and manage projects for servers, networks, cloud infrastructure, and more
  • Engage with client as the “voice of the customer”
  • Design, install, troubleshoot, and maintain cloud infrastructure, network, server equipment, and other hardware & software
  • Communicate with clients to resolve problems, design infrastructure, assist with growth planning, and provide best practice analysis
  • Client IT Security management
  • Assist with formulating growth plans and recommend best practices for clients
  • Communicate with vendors and 3rd parties for clients
  • Perform and oversee software and application development, installation, and upgrades
  • Train clients to use hardware, software and other systems
  • Configure, maintain, monitor & back up servers & appliances
  • Provide technical support for customers - phone, remote and on-site
  • Maintain ticketing, time and billing, scheduling and other internal business processes
  • Communication - Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer
  • Approximately 40-50% travel throughout Western PA; could vary from week to week
  • Rotating client emergency on-call schedule is usually 1 week every couple months

Job Requirements

Qualifications:

  • Associates Degree in IT-related field and 3-5 years’ experience in a similar position required
  • Experience with Microsoft Server OS and desktop systems is required
  • Must have experience with Microsoft 365 stack, Server 2008+, Microsoft Exchange 2010+, VMWare, Hyper-V, firewall and networking configuration, performing and managing server, cloud, Microsoft 365 migrations, Microsoft 365 administration, VPN configuration
  • Preferred experience with Microsoft Azure, Teams, Cloud services administration, Autotask, Datto, Cisco Meraki
  • Client-focused with excellent communication skills, both verbal and written
  • Ability to work in a fast-paced, deadline-oriented environment
  • A registered vehicle and a valid Driver's License required for occasional trips to client sites (mileage/tolls/parking reimbursed)
  • Excellent benefits and competitive salary + bonus offered

Hours: Monday-Friday, 8:00am – 5:00pm, with rotating on-call schedule

Meet Your Recruiter

JH Technical Services

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