Technical Support Engineer

Pittsburgh, PA

Industry: Information Technology Job Number: Req-4350 Pay Rate: Negotiable

Job Description

A well-established IT managed services firm, located in downtown Pittsburgh, PA, is seeking a Technical Support Engineer.


  • Perform & manage projects for servers, networks, cloud infrastructure & more
  • Engage with client as the “voice of the customer”
  • Work closely with service desk team, customers and senior engineers to address on-site support issues related to computer, server, network and other issues
  • Provide escalation support to service desk team
  • Design, install, troubleshoot, & maintain cloud infrastructure, network, server equipment, & other hardware & software
  • Communicate with clients to resolve problems, design infrastructure, assist with growth planning, and provide best practice analysis
  • Client IT Security management
  • Assist with formulating growth plans & recommend best practices for clients
  • Communicate with vendors & 3rd parties for clients
  • Perform and oversee software and application development, installation, and upgrades
  • Train clients to use hardware, software and other systems
  • Configure, maintain, monitor & back up servers & appliances
  • Provide technical support for customers - phone, remote and on-site
  • Maintain ticketing, time and billing, scheduling and other internal business processes
  • Ticketing and time and billing entries daily
  • Communication - Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer
  • Approximately 50% travel throughout Western PA; could vary from week to week
  • Rotating client emergency on-call schedule is usually 1 week every couple months

Job Requirements


  • Associates Degree in an IT-related field and 3-5 years’ experience in a similar position required
  • Experience with Microsoft Server OS and desktop systems is required
  • Must have experience with Microsoft 365 and Azure Active Directory administration, Windows Server, Microsoft Exchange online, VMWare, Hyper-V, firewall and networking configuration/administration, performing and managing server, and cloud, Microsoft 365 migrations
  • Preferred experience with Microsoft Azure, Teams, Cloud services administration, Managed Services, Autotask, Datto, Cisco Meraki
  • Client-focused with excellent communication skills, both verbal and written
  • Ability to work in a fast-paced, deadline-oriented environment
  • Good attitude and team-oriented
  • A registered vehicle and a valid Driver's License required for occasional trips to client sites (mileage/tolls/parking reimbursed)
  • Ability to lift up to 75 lbs.

Hours: Monday-Friday, 8:00am-5:00pm (Flexible hybrid work schedule available)

Meet Your Recruiter

JH Technical Services

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